If you are working with an enormous field service group, you will agree with me that your ability to oversee arrangements and schedules physically isn’t easy at all. So how can you manage everything efficiently? Well, field service management software is an excellent solution to the problem.
Field service management software basics
FSMS is created to help companies that send their technicians to the field like electrician, HVAC, and plumbing companies. An FSMS system can automate multiple tasks done currently on paper such as invoicing and scheduling. It also promotes efficient communication between the technicians and the office.
Some standard features are:
• Service histories
• Inventory management
• Accounting (QuickBooks)
• Worker time management
• Equipment management
• Tracking billable hours
Some FSMS systems offer advanced features that can prove beneficial to an organization. They include:
• Warranty management
• GPS optimization
• Contract management
• Subcontractor management
• Customer equipment tracking
• Customer portal
• Job costing
Now that you understand what FSMS is and both common and advanced features, let’s discuss how the software benefits different people in the organization.
Practitioners benefit a lot from several features in FSMS. Through the system, a technician always gets a site’s service history in his or her fingertips. He or she then learns helpful tips quickly like the parts that have been causing trouble before and what to look out for when doing preventative maintenance. Also, a technician can access valuable information, so he or she never gets stuck at any site without the needed parts.
Additionally, field service scheduling is done in an appropriate way. A technician doesn’t have to go to the office to pick up work orders or even turn in invoices. Finally, a mobile solution can be incorporated in FSMS to lead a service technician to a particular job very fast via the GPS system.
Managers and dispatchers also benefit from FSMS. Features such as simple drag and drop field service scheduling as well as automatic invoicing are essential. The features save time because the task that was extremely hard to do on paper becomes easy.
Furthermore, a manager doesn’t need to call or wait for technicians to collect their work orders. The automatic schedule reminders also give them the peace of mind because they know that the workers won’t miss an appointment.
Consumers will benefit in several ways. They will get a call half an hour before the technician arrives. A customer will get a detailed description of the work a technician will do as well as the pricing. Customers can make the payment once the job is done to their satisfaction instead of going to the office. A customer portal also makes it easy for them to schedule appointments online, if need be, without calling the office. If you are looking for more information, you may be interested in checking out Miracle Service.